How can we help?
Answers to common questions about our refrigeration, appliance and air conditioning services.
What refrigeration equipment do you repair?
We take enquiries for domestic fridges, commercial fridges, freezers, ice machines and display fridges. Tell us the make, model and problem when contacting us.
Do you build cold rooms?
Yes. Cold room building is among our listed services. Contact Bigcool with your required room size, intended use and location.
Can I request cold room or freezer room maintenance?
Yes. We list cold room repairs and freezer room services. Describe the issue and any equipment specifications when requesting assistance.
Do you work on mortuary rooms?
Mortuary room cooling systems are included in our service offering. Contact the team to discuss your requirements.
Do you install and service air conditioners?
Yes. Air conditioning installation and servicing are available as enquiries, as well as HVAC services.
How do I request a quotation?
You can call +27 63 627 0816 or click the WhatsApp button. You can also use the guided quote form to prepare your requirements for WhatsApp.
Can I send photos of my equipment?
Yes. You can start a WhatsApp conversation and attach photos of the appliance or equipment to help describe the work.
Where do you provide services?
Please contact Bigcool with your location so the team can confirm coverage and availability before you make arrangements.
Need refrigeration or aircon help?
Tell us what needs attention and we will discuss the next steps.